Refund & Cancellation Policy

Monthly Subscriptions

Monthly subscriptions (Starter, Professional, Business) are non-refundable. You may cancel at any time, and your access will continue through the end of your current billing period.

Upon cancellation:

• You retain full access to all features until the end of your current billing period
• Your subscription will not renew for the following month
• All data and saved schools remain accessible until the billing period ends
• No refund is provided for the current billing period

Annual Subscriptions

14-Day Money-Back Guarantee

If you purchase an annual plan and are not satisfied, you may request a full refund within 14 days of your initial annual charge. This guarantee applies only to the first annual charge when you initially purchase an annual plan.

After 14 days, annual subscriptions are non-refundable. You may cancel at any time, and your access will continue through the end of your annual period. Your subscription will not auto-renew for the following year.

European Union and United Kingdom Customers

Customers in the European Union and United Kingdom have a 14-day right of withdrawal from the date of your first subscription charge, as required by EU Directive 2011/83/EU (as amended by Directive 2019/2161).

To exercise this right, contact us at billing@thinkkits.com within 14 days of your initial charge. Refunds are processed automatically within 14 business days of receiving your withdrawal notice.

Free Explorer Tier

The Free Explorer tier involves no payment and therefore no refund applies. You may use the Free Explorer tier indefinitely at no cost, or upgrade to a paid plan at any time.

Enterprise Agreements

Enterprise agreements are governed by the terms of the applicable Order Form or Master Services Agreement signed with ThinkKits. Cancellation terms, refund policies, and billing schedules are specified in your contract. Contact your dedicated account manager for enterprise-specific policies.

How to Cancel Your Subscription

You can cancel your subscription at any time through self-service:

1. Log in to your ThinkKits account
2. Go to your Settings page
3. In the Billing section, click "Manage billing in Stripe Portal"
4. This will open the Stripe Customer Portal
5. Follow the prompts in the portal to cancel your subscription

Cancellation takes effect at the end of your current billing period. No phone call or email is required. You'll receive a confirmation email immediately, and your access will continue until the end of your billing period.

Billing Disputes

If you believe you've been charged incorrectly, please contact us promptly:

• Email billing@thinkkits.com with your account email and charge details
• We respond to all billing inquiries within 2 business days
• Valid disputes result in immediate account credit or refund

Automatic Renewal Notice

Your subscription automatically renews at the end of each billing period (monthly or annually) at the then-current rate. For annual subscriptions, you will receive a reminder email before your renewal date. You may cancel at any time before the renewal date to avoid being charged for the next period.

This notice complies with California Assembly Bill 2863, which requires disclosure of automatic renewal terms for California residents.